B12 Global Limited

Privacy Policy

B12 Global Limited is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at: hello@b12.global

1. Your Consent

This Application was developed by B12 Global Limited ("we", "us", "our") for our customers ("you", "your"). By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy, now and as amended by us.

2. Information collected

Registration with us is mandatory in order to be able to use the basic features of the Application. We collect the details provided by you on registration, together with other information we learn from your use of our service, and your visits to our website. We do not collect or store any financial details. We do not collect or store any images. When you register with us and use the Application, generally you provide: (a) your name, email address, year of birth, user name, password and other registration information; (b) information you provide whenever you contact us for help; (c) information you enter into our system when using the Application. This privacy policy governs your use of the software application "B12 or PA" ("Application") for mobile and desk top devices, which was created by B12 Global Limited. The Application is for use by those diagnosed with vitamin B12 deficiency or Pernicious Anaemia. The app enables you to: chart your symptoms, injections, supplements and medications; to track improvements or a regression in your health. The app syncs to www.b12deficiency.info, where you can log in securely to view and print your data. We use Google Analytics to help us improve your user experience. This Application does not collect precise information about the location of your mobile device.

3. Use of your information and preferences

B12 Global Limited is registered with the ICO (Information Commissioners Office) in accordance with the Data Protection Act 1998. We will use the information you supply to help us improve our service and to gather information about B12 deficiency and Pernicious Anaemia.

4. Data Retention Policy/ Managing Your Information

We retain your user-provided data for as long as you use the Application, and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months, and thereafter may store it in aggregate. If you'd like us to delete the user-provided data that you supplied via the Application, please contact hello@b12.global. We will respond to your request within a reasonable time.

5. Automatically Collected Information

The Application may collect certain information automatically, including, but not limited to, the type of mobile device you are using, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, which mobile Internet browsers you use, and information about the way you use the Application.

6. Disclosures of your information

Your information will be used only by us. We will never pass your personal data to any third party.

7. Security

Security is important to us. We are committed to safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorised employees, and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that although we endeavour to take all reasonable efforts to provide security for the information we process and maintain, no security system can prevent all potential security breaches. We will not be held liable for security breaches that are outside of our control or which occur despite our having taken all reasonable precautions to protect your data.

8. What are my opt-out rights?

You can stop the collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes available as part of your mobile device, or via the mobile application marketplace or network. If you no longer wish to use the web only version, please email us at hello@b12.global and we will remove your information.

9. Children

We do not knowingly solicit data from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without parental consent, he or she should contact us at hello@b12.global to request removal. We will delete such information from our files within a reasonable time.

10. Linked websites

Extended features are available when you use the App with our website. Our website may contain links to other websites which are outside our control, and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policy, which may differ from ours.

11. Access rights

You have a right to access the personal data that we hold about you. To obtain a hard copy of your data, please email your request to hello@b12.global and supply your postal address. We have the right to make a charge for this service.

12. Changes

This privacy policy may be updated from time to time for any reason. Changes to our privacy policy will be posted on our website. You are advised to consult the privacy policy regularly to confirm that the updates meet with your approval. Your continued use of the Application and web site is deemed acceptance of all changes.

13. Feedback

We always like to hear your views, and your ideas for improving our products or services. Please send your comments to hello@b12.global.